The agent cannot connect
Confirm that outbound HTTPS is allowed and that the API status endpoint is reachable from the protected machine.
SUPPORT
Get a backup moving again
Start with the common checks below. Include the desktop app version and approximate failure time when contacting support.
A backup is taking too long
Check whether the selected source contains large temporary directories. Exclude caches and verify available upload bandwidth.
A restore or backup is locked
Check the subscription state and storage meter in the dashboard. Restores and encrypted repository traffic are free; a backup may pause when the optimized repository is full or while SaveState reclaims expired data.
A subscription expired
Every ended subscription enters three days of restore-only access. Restore needed data or start a new subscription before the deadline; the backup vault and related service data are permanently deleted when grace ends, while the login remains available.
The dashboard signed out
Sign in again. A 401 response invalidates the local session token; other API errors leave the session intact.
Still blocked?
Email support@savestate.dk with the account email, operating system, and a redacted error message.